Terence started with Synergy Insurance Group in 2004 as an Insurance Agent and Customer Service Representative. He left in 2006 to attend college, earning a Bachelor of Science degree in Business Entrepreneurship with minors in Criminal Justice and Military Science. After college, he attended the US Army’s flight school, earning his wings as a pilot in the CH-47F “Chinook” helicopter.
After graduating from flight school in 2014 - where he earned a commercial helicopter with instruments pilot certificate - Terence returned to the family business. In February 2021, the company was very lucky to purchase a beautiful, historic building in downtown Red Wing. For the next four months, Terence and his wife Emilie worked hard to renovate the space, which now serves as SIG’s flagship storefront.
As of June, 2021, Terence was promoted to company President in preparation for his father’s phased retirement. Terence continues to serve as Administrative Operations Officer as well as head Producer for the Red Wing office.
When Terence isn’t working on insurance, he enjoys flying airplanes, sailing (he is also certified as a sailing instructor), and spending time with his wife, Emilie, and their three children.
Serina Lindsley Service Operations Officer Location: Gays Mills Office Serina's Office Hours: Monday, Tuesday, Thursday, Friday, 9 am - 5 pm Wednesday - by appointment only
Jay’s career in the transportation industry began in 1984 when he started CareVan Transportation, a Special Transportation Service in Minnesota. Having run up to 27 vehicles at a time, operating over 5 million miles with an outstanding safety record, he decided to train professional drivers.
In 1994 he founded Professional Driver Training Institute (PDTI) and began as Metro Mobility’s Training Coordinator training all of the drivers for their 239 vehicle fleet. Throughout its ten years in business PDTI trained most of the non-emergency medical transportation drivers as well as a number of school bus and taxi drivers in the State of Minnesota.
Jay has served as an expert witness in multiple complex court cases involving commercial transportation accidents, and has also served as a lobbyist for Minnesota’s Special Transportation Services Association. In addition, he started the school bus program for PACT Charter School and served as their School Bus Safety Director for three years.
Jay is hoping to begin his phased retirement from the family business in the fall of 2021.
In his free time, Jay enjoys sailing (he has even been certified as a professional sailing instructor) and spending time with his wife, Brenda, and family. He considers himself very fortunate to be able to work with his three children and son-in-law every day at Synergy Insurance Group.
After making a career change from healthcare, Kimberly began as our accountant in 2019. She is the
financial backbone of the agency – meticulous, thorough and indispensable to the day-to-day operations
of the agency. In her spare time, Kimberly loves to read, cross stitch, crochet, bake, take photos - all on
top of homeschooling her four boys with her husband Kyle.
Emilie Thiessen Office Manager Marketing Manager Location: Red Wing Office Home Office Emilie's Office Hours: Monday - Thursday 9 am - 3 pm Friday - by appointment only
As both the Office Manager and Marketing Manager stationed out of the Flagship Red Wing office, Emilie oversees the day-to-day operations of the agency including streamlining policies and procedures, facilitating robust marketing, managing all social media accounts, and ensuring Synergy Insurance Group is the best possible place to work. Before working with SIG, Emilie obtained her bachelor's degree in Journalism and French from St. Cloud State University and worked as a journalist for various newspapers around Minnesota. In her spare time, Emilie homeschools her three children, alongside her husband Terence, and runs a successful vintage Etsy shop.
Benson Parpan Customer Service Representative Benson's Office Hours: Monday - Friday 9 am - 5 pm
Benson Parpan started with Synergy Insurance Group in January of 2021 as a Customer Service Representative. Benson is from Quezon City just outside of Manila, Philippines. He previously studied architecture at the Polytechnic University of the Philippines before making the switch to the insurance field. While not working or studying, Benson is busy co-parenting his three children and is looking forward to his much anticipated, upcoming wedding. In his additional free time, Benson also enjoys playing mobile app games and reading Manga.